Skip to content

Shipping Policies

We currently deliver across India to all metros and certain non-metro cities. We have tied up with reliable logistics partner(s) for reliable delivery of non-perishable and perishable items across cities. For certain goods, we have our own logistics team that will pick your products from the vendor and deliver it to you. We try our very best to ensure that there are no delays in shipments, but sometimes it's beyond our control.

 Shipping Time:

We allow the sellers to decide on the lead time they require to get your ordered products ready to ship. This time is indicated alongside each product. Typically the lead time is 2-4 days. 

  • The logistics partner gets a notification once the vendor has your product ready for dispatch. They will then pick it up from the vendor and deliver it to you between 8am to 9pm on all days Monday to Saturday.
  • We ship on all days (Monday to Saturday) except Sundays and public holidays.

If you feel that the packaging of the product is tampered or damaged at the time of delivery, please refuse to accept delivery of the product and contact us immediately at care@plantlane.com, mentioning your order reference number. We shall ensure a suitable solution is provided at the earliest.

In case of delayed Shipment:

  • In case there is a delay, please send us an email on care@plantlane.com with your order number.
  • In the unfortunate scenario that your shipment has been misplaced or lost before it is delivered to you, we will either resend the order to you (if the same products are still in stock), or issue a credit note to you, or reimburse the amount completely to you.